Today’s service customers are demanding consumers who require clear and concise information before spending money on their vehicle servicing and repairs.
Service Advisors can find the task of explaining vehicle repairs to non-technical customers difficult, especially when the customer has left the workshop and has to be contacted by telephone.
Younger customers have grown up receiving their information on devices and question the validity of information if it is not presented to them visually or digitally
In an age where customers increasingly choose a workshop based on online reviews, customers give high praise to workshops who make the effort to explain recommended repairs in a way they clearly understand.
Our Solution
MotoVisuals is a cloud-based library containing hundreds of service and repair animations that get the message across in a simple, customer-friendly way.
They show how each part of the car works and what can happen when the part fails.
With MotoVisuals you will:
Win more business
Educate your customers
Save time spent trying to explain repairs to your customers by telephone
Improve customer satisfaction scores and online reviews
Promote a modern and transparent customer experience
Retain more existing customers and attract new ones
MotoVisuals is used by thousands of workshops worldwide, and the monthly cost is easily covered by the additional sales of parts and service generated when the animations are shown or sent to customer.
So why not contact us today and find out how workshops have improved their business using MotoVisuals.